Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

At, we understand the importance of receiving your orders promptly. When you finalize your purchase, you have the option to select from two shipping methods: Express Shipping, which typically takes 3-4 days, or Standard Shipping, which takes about 6-9 days. We partner with various postal services worldwide to ensure your order reaches you wherever you are. Please note that the delivery time might vary slightly depending on your location and the efficiency of your local postal service. Thank you for choosing for your medical aesthetic product needs.

Creating an account on is a straightforward process, but it’s important to note that it’s not mandatory to make a purchase. If you decide to create an account, simply navigate to our website and look for the “Register” or “Sign Up” option. This will allow you to set up your account by entering your personal details and creating a password. Having an account with can enhance your shopping experience by making the checkout process faster, allowing you to track your orders easily, and keeping you informed about our latest products and promotions. However, you always have the option to check out as a guest if you prefer.

If you need to change your shipping address after placing an order with, you can do so by contacting our customer support team through the “Contact Us” page on our website. Please provide your order number and the new shipping address. Our team will promptly assist you with updating your order details to ensure your products are delivered to the correct location. For the best service, we recommend making any changes to your shipping address as soon as possible before your order is dispatched.

After your order has been dispatched from, we will provide you with a tracking number. This number allows you to monitor the progress of your shipment through the carrier’s website. To track your order, simply visit the carrier’s tracking page and enter the tracking number we sent you. This way, you can stay updated on the estimated delivery time and the current location of your package. If you have any questions about tracking your order or if you haven’t received a tracking number, please contact our customer support team through the “Contact Us” section on our website for assistance.

No, does not keep your credit card information on file. For your security and privacy, all payment information is processed through a secure payment gateway that complies with the highest standards of data protection. This means each time you make a purchase with us, you’ll need to enter your payment details. We prioritize the safety of your personal and payment information, ensuring a secure shopping experience on our platform.

Yes, charges sales tax for orders shipped Worldwide. Sales tax is calculated based on the current tax rate for the our store location in California. This tax is automatically added to your order total during the checkout process. We recommend reviewing your order summary at checkout to see the final amount, including any applicable taxes, before finalizing your purchase.

Yes, ships packages worldwide. We are pleased to offer our range of medical aesthetic products to customers in any country. When placing your order, simply select your country from the list of available destinations during the checkout process. Please be aware that shipping times and costs will vary depending on your location, and you should also consider any local customs and import regulations that might apply to your order. If you have any questions about shipping to your location, do not hesitate to contact our customer support team through the “Contact Us” page on our website.

Yes, at, we strive to consolidate your orders into one package whenever possible. This approach helps in reducing shipping costs and minimizing the environmental impact of packaging materials. However, depending on the size, quantity, and type of items ordered, as well as inventory availability at the time of packing, your items may be shipped in separate packages to ensure they arrive safely and in the best condition. Regardless, you will be provided with tracking information for all packages sent out, allowing you to monitor the delivery status of your entire order.

If you need to swap an item

Returns and Exchanges

At, we stand behind the quality of our products and services. Our returns policy offers a 100% refund if you do not receive your package due to an error on our part. If you encounter any issues with your order, such as not receiving your package as expected, please contact our customer support team immediately through the “Contact Us” page on our website. We will investigate the matter and, if the issue is confirmed to be on our end, we will process a full refund to the original payment method used for the purchase. We are committed to ensuring that your experience with is satisfactory and hassle-free.

If you received the wrong item from, we sincerely apologize for the inconvenience. Please send the item back to us, and we will replace it with the correct one as soon as we receive the returned item. To initiate the return process, contact our customer support team through the “Contact Us” page on our website for detailed instructions on how to return the item and information on the replacement process. We aim to make this process as smooth and hassle-free as possible for you. Rest assured, is committed to ensuring your satisfaction with every order.

We are truly sorry to hear that your order from arrived damaged. We understand how disappointing this can be and are committed to resolving the issue promptly. We will replace any damaged items at no additional cost to you. Please contact our customer support team through the “Contact Us” page on our website, providing details of the damage and any relevant photographs to support your claim. This will help us to address the issue more efficiently and arrange for a replacement to be sent out to you as quickly as possible. At, we strive to ensure that all our customers are satisfied with their purchases and receive them in perfect condition.

For any authorized returns to, we will provide you with the specific return address upon your request. This ensures that your return is processed efficiently and correctly. Please contact our customer support team through the “Contact Us” page on our website to initiate your return process. Once your return is authorized, we will give you all the necessary details, including the return address and instructions on how to send your package back to us. We aim to make the return process as straightforward and hassle-free as possible for our customers.

To receive customer support from, please visit the “Contact Us” page on our website. There, you will find various ways to get in touch with us, including email and possibly a contact form or phone number, depending on the options we offer. We are committed to providing you with prompt and efficient assistance for any questions, concerns, or feedback you may have. Our customer support team is dedicated to ensuring your experience with is positive and satisfactory.

If you have entered an incorrect shipping address for your order with, don’t worry. The delivery service will contact you to verify and correct the address before attempting delivery. To expedite this process and ensure your order reaches you without significant delays, we recommend contacting our customer support team through the “Contact Us” page on our website as soon as you realize the mistake. Provide us with your order number and the correct shipping address. Our team will work diligently to update your order details and coordinate with the delivery service to make sure your order is delivered to the right location.

Yes, at, we understand that sometimes changes or cancellations are necessary after an order has been submitted. If you need to change or cancel your order, we advise you to contact our customer support team as soon as possible through the “Contact Us” page on our website. Please provide your order number and the details of the change or cancellation request. We will do our best to accommodate your request, but please note that once an order has been processed for shipping, it may not be possible to change or cancel it. In such cases, we can guide you through the return process after you receive your order.

Yes, at, we offer the option to pre-order items that are currently sold out. This feature allows you to secure your purchase for products that are in high demand, ensuring that you will receive them as soon as they are back in stock. To place a pre-order, simply visit the product page of the item you wish to purchase and follow the instructions for pre-ordering. If the pre-order option is available, it will be clearly indicated. For any questions about pre-ordering or the availability of specific products, please contact our customer support team through the “Contact Us” page on our website. We’re here to help ensure you get the products you need, when you need them.

Yes, at, we are committed to meeting our customers’ needs. If you are looking for a specific product that is not currently listed on our website, please contact our customer support team through the “Contact Us” page. Provide us with details about the product you are seeking, and we will do our best to source it for you. Our team works closely with suppliers and manufacturers to expand our product range and accommodate special requests whenever possible. We’re dedicated to providing you with a comprehensive selection of medical aesthetic products and ensuring your satisfaction.